Service Online helps you improve customer satisfaction by enabling you to deliver a higher level of service and a richer online experience to your customers.
Enable your customers to schedule Service appointments and do a host of other functions at their convenience -- online.
Integrated Online Service Appointment Scheduling
Enable your Service employees to be more productive by letting customers schedule their own Service appointments accurately and efficiently. Entirely integrated with ADP’s Service application, customers see your actual availability and can select specific Service advisors. Service Online walks them through an easy process to collect information about their Service vehicle and presents them with scheduled maintenance information.
Automatic Reminders
Decrease no-shows and increase Service revenue by sending automated reminders of scheduled appointments to your customers. We can alert them of upcoming appointments according to their communications preference and make it easy for them to reschedule using Service Online when necessary.
We can also keep your employees more productive and spending more time with customers in the dealership by delivering Vehicle Ready and Special Order Parts Notifications automatically for you.
Convenient Service Delivery Process
Your customers receive the best and most convenient Service delivery experience with Service Online. Customers have the ability to check vehicle status, review their invoice, and even pay online all from the convenience of their computer. Vehicle pick-up is a breeze for your employees and your customers.
