Every day, you make sure visitors to your dealership receive a superb customer experience.
Do online consumers visiting your website receive a similar experience? Do you provide them a way to reach out and communicate interactively with your dealership? BZ Results Live Chat solution enables you to deliver an engaging and helpful experience to your online visitors.
Solutions To Fit Your Dealership
We offer Live Chat solutions designed to fit a variety of dealership needs and situations.
- Live Chat Pro, a fully managed, "We Do It For You" solution for fielding consumer inquiries in real-time, 24/7, using professional live chat agents and offering multi-lingual support for both English and Spanish chat services.
- Live Chat Assist, a "We Help You" solution providing dealers with the flexibility of using a dealer-driven live chat service during business hours with the added benefit of having coverage from professional live chat agents to field consumer inquiries after published business hours.
- Live Chat, a "You Do It" solution enabling designated dealer personnel to operate as chat agents to respond live to consumer inquiries. Chat activity, queuing, and transcript information is completely reviewable at any time.
Professional Agents
Our agents are trained and highly skilled in techniques that transform online chat sessions from simple conversations into lead generating events. Dealers are notified immediately when hot leads are generated and all leads fielded by our live agents are sent to your CRM system.
eNewsletter Integration
Combine Live Chat with eNewsletter to transform your email and loyalty marketing into a real-time informational service for your customers and a powerful lead generating service for you.
Simple Online Results
Our fully transparent reporting provides insight into the performance of professional chat agents on behalf of your dealership. You not only see the activity but understand the positive impact to your business in terms of leads delivered to Sales and Fixed Ops, response metrics, and individual lead information.
