Online usage by consumers continues to grow, but virtually all customers still use the phone. In fact, studies show that online consumers tend to pick up the phone as often as ever, even after they visit online.
BZ Results Call Tracking tracks and records every phone call, providing you with valuable insight regarding your customers’ experience and satisfaction. This solution also reveals where your marketing investment works and where changes may be necessary.
Capture Phone Lead Information
Call Tracking captures information regarding your caller, accurately and consistently, freeing your associates to focus on providing customer service. If you choose to, it shares this information with your CRM system, too.
After-Hours Support
Ever wonder how many calls you receive after you’re closed, where nobody leaves a message? Gain more Sales and Service opportunities because we not only track every one of those calls, but we let you know who called and how to get back in touch with them.
Call Tracking and Recording
BZ Results tracks and records every phone call for you. Your BDC Manager, Sales Manager, or Client Service Manager can review how well your customers are being treated; how skilled your employees are at providing customer service; and how well they recognize and handle lead opportunities. Managers can use this information to coach employees to success.
Measuring Campaign Results
Find out where your marketing investment is effective and where it isn’t by measuring the response generated for every campaign and advertisement.